Shipping, returns & policies
Everything you need to know before ordering a personalized pair.
Shipping
Flat $14.59 shipping worldwide, shown separately from the product price at checkout. Every pair is made to order. Delivery takes 2 – 5 business days within the United States, and 5 – 20 business days for the rest of the world.
Customs duties or import taxes, where they apply, are the customer's responsibility.
Returns
Because each pair is personalized with your own text, we cannot resell returned items, so personalized orders are final sale.
If your pair arrives damaged, faulty or with the wrong name or size, email us within 14 days of delivery with a photo and we will replace it free of charge.
Personalization
Text is printed exactly as you type it, including spelling and capitalization. Please check your text before paying — we cannot change it once production has started.
Terms
Placing an order is an offer to buy; the contract is formed once payment is confirmed. Prices are in US dollars. Payments are processed by our payment provider — we never see or store your card details.
Privacy
We collect only what we need to fulfil your order: name, email, phone, shipping address and your personalization text. We share these with our payment provider and our production and delivery partners, and never sell your data.
Email us any time to access or delete your personal data.
Contact
If you need to reach us, please do so through our Contact page. We reply within one business day.